- Mirage Lux, Inc
- Address: 164 N Stone Gate Dr
- Saratoga Springs, UT 84045
- Contact Number: 1(205)267-0721
- [email protected]
At Opportunity Knocks Now, we value your satisfaction and strive to provide the best possible customer experience. We understand that circumstances may arise where you need to cancel your order. To ensure clarity and transparency, we have established a detailed cancellation policy that addresses cancellations both before and after shipping. Please read the following policy carefully to understand the conditions and procedures for cancelling your order.
Cancellation before Shipping
1.1. If you wish to cancel your order before it has been shipped, please contact our customer service team immediately. You can reach using the following information:
Phone: 1(205)267-0721
Email: [email protected]
Address: 164 N Stone Gate Dr, Saratoga Springs, UT 84045
1.2. If your cancellation request is received before the order is shipped, we will make every effort to accommodate your request and process the cancellation without any additional charges.
1.3. Please note that if your order has already been processed and is ready for shipment, we may be unable to cancel it. In such cases, you may need to proceed with a return or exchange process as outlined in our Return Policy.
Cancellation after Shipping
2.1. If you decide to cancel your order after it has been shipped, you must follow our return procedure as outlined in our Return Policy.
2.2. Please note that cancellation after shipping will be treated as a return. You will be responsible for the return shipping costs, unless the cancellation is due to an error on our part or a defective product.
2.3. The returned product must be in its original condition, unused, and with all original packaging intact. Please refer to our Return Policy for more information on return procedures and eligibility.
Exceptions
3.1. In certain circumstances, such as during promotional offers or flash sales, we may have specific cancellation policies. These policies will be clearly communicated during the checkout process or in the promotional material.
Refunds
4.1. If your cancellation request is approved and the returned product meets the necessary conditions outlined in our Return Policy, we will process the refund as per our standard refund procedure.
4.2. The refund will be issued using the original payment method used during the purchase within 5 – 7 business days, unless otherwise agreed upon.
Communication
5.1. It is essential to maintain open communication throughout the cancellation process. Please ensure that you promptly notify us of your cancellation request and follow any instructions provided by our customer service team.
5.2. We will make every effort to respond to your cancellation request and provide necessary guidance in a timely manner.
Modifications
6.1. Opportunity Knocks Now reserves the right to modify or update this cancellation policy at any time. Any changes will be effective immediately upon posting on our website or other communication channels.
6.2. It is your responsibility to review our cancellation policy periodically to stay informed about any updates or modifications.
By placing an order with Opportunity Knocks Now, you acknowledge that you have read, understood, and agreed to this cancellation policy. If you have any questions or concerns regarding the cancellation of your order, please contact our customer service team for assistance.
Returns:
1.1 Eligibility: We accept returns for unused and undamaged products within 30 days of the original purchase date. To be eligible for a return, the item must be in its original packaging and in the same condition as when you received it.
1.2 Return Process: To initiate a return, please contact our customer service team using the following information.
Phone: 1(205)267-0721
Email: [email protected]
Address: 164 N Stone Gate Dr, Saratoga Springs, UT 84045
Provide us with your order details and the reason for the return. Our team will guide you through the return process, including providing you with a return merchandise authorization (RMA) number and instructions for shipping the item back to us.
1.3 Return Shipping: The cost of return shipping is the responsibility of the customer unless the return is due to an error on our part or a defective product. We recommend using a trackable shipping method to ensure the safe return of the item. Please include the RMA number on the outside of the package for efficient processing.
2.1 Refund Eligibility: Once we receive your returned item and verify its condition, we will process your refund. The refund will be issued to the original payment method used for the purchase. Please note that shipping fees, if any, are non-refundable.
2.2 Refund Processing Time: Refunds are typically processed within 30 business days of receiving the returned item. The time it takes for the refund to reflect in your account may vary depending on your financial institution.
3.1 Product Exchanges: If you received a defective or damaged item, we will gladly exchange it for a new one. Please contact our customer service team to initiate the exchange process. We will provide you with an RMA number and instructions for returning the item. Once we receive the defective or damaged item, we will ship out a replacement at no additional cost to you.
The following items are non-refundable:
a. Gift cards or promotional vouchers
b. Items marked as “Final Sale” or “Non-Returnable”
If you receive a damaged or defective item, please contact us immediately with details and supporting evidence (e.g., photographs). We will work with you to resolve the issue promptly, either by providing a replacement or initiating a refund or exchange, as appropriate.
If you have any questions or concerns regarding our Refund and Return Policy, please contact our customer service team at [email protected]. We are here to assist you and ensure that you have a positive experience with Opportunity Knocks Now.
Please note that this Refund and Return Policy is subject to change without prior notice. We encourage you to review this policy periodically to stay informed about any updates.